1.”SATORI Watches®” is a Registered Trademark owned by SATORI Watches Limited.
SATORI Watches Limited
C/O Satori Watches Ltd
PO Box 614,
Beckenham,
BR3 9QG
England
Email: info@satoriwatches.com
To contact us, please send an email to info@satoriwatches.com
2. Placing an order
2.1. When placing an order, you are offering to buy our goods. We will e-mail you confirming that we have received your order.
2.2. As soon as we have reviewed your order and confirmed your details, we will e-mail you again to confirm acceptance of your order. This means a contract has been made between SATORI WATCHES and you.
2.3. In the unlikely event that the watch or accessories are no longer available, we will notify you. If, by mistake, the pricing is wrong, the contract will be void and you will not receive an e-mail confirming your order. In this situation, there will be no contract between SATORI WATCHES and you.
2.4. Our images and colours are for illustrative purposes only. Your watch and accessories may vary slightly from the images shown on the website. Decorations and props are not included in the sale, unless otherwise stated.
2.5. All information on the website is provided in good faith. Nevertheless, some mistakes may occur, and we will correct them as soon as possible.
2.6. This contract is covered by the English law.
2.7. By placing an order, you agree to and accept our terms and our privacy policy.
3. Orders placed via our website
3.1. Our website can be used to place an order. Simply select the product you wish to buy and add it to your basket. You can empty your basket at any time. If you prefer to order by email, please email us at info@satoriwatches.com
3.2. Shipping costs are included in the watch price; however, Customs and Duty are not included and some countries may ask to cover those costs before delivering the watch/accessories. Some accessories may require extra payment to cover shipping costs.
3.3. When placing an order, you will be required to pay the total amount before the watch or accessories are shipped.
3.4. We use a third-party secure payment service for online purchases. Your order can be paid using most credit cards, as well as other online payment systems.
3.5. Promotions and price reductions only apply during the advertised period.
3.6. All prices quoted on our website are in UK Pounds (£) and prices in the UK are inclusive of VAT at the current rate. This tax is also charged by your country Customs to any orders that are made from countries within the EU (European Union). Any orders made by VAT-registered businesses within the EU will not be subject to VAT. However, you will be responsible for the cost of any duty or import tax that may be incurred when the product is delivered to your country.
3.7. Orders placed and shipped outside of the EU will not be subject to VAT. However, you will be responsible for the cost of any duty or import tax that may be incurred when the product is delivered to your country.
3.8. After your order is confirmed, any changes may incur additional charges or delays.
3.9. Once your order is ready to dispatch, you will be notified by email.
4. Delivery and shipping charges
4.1. Products that are in stock will normally be dispatched within two to five working days.
4.2. If the products you order are not in stock, we will contact you stating a provisional delivery date. This must be agreed by you and SATORI WATCHES to avoid disappointment.
4.3. We sell anywhere in the world and our products will be shipped via DHL, Royal Mail or similar services. Shipping times will differ depending on your country. For safety reasons, we do not ship to PO Boxes, or mail forwarding businesses. All addresses must be confirmed prior to shipping.
4.4. We will deliver the goods to the provided delivery address. All deliveries will need to be signed.
4.5. If you instruct the delivery company to leave the goods unattended, we will not accept responsibility for loss or damage.
4.6. After two failed delivery attempts, or if you change address, the products may be returned to SATORI WATCHES headquarters. We reserve the right to charge you a re-delivery fee.
4.7. Please check the packaging on delivery. If the packaging is open or damaged, please notify the delivery driver at the time of delivery to return the packaging. Otherwise, we will assume the goods were in pristine condition when delivered.
4.8. If the package is lost in transit, please contact the delivery company with your tracking number, or let us know so we can contact them.
4.9. For reasons beyond our control, we may not be able to deliver your products as planned. In case of accidents, breakdowns, fire, natural hazards, malicious damage or supplier fail, we will try to fix the problem and deliver as soon as possible. However, we cannot be held responsible if this causes a delay or failure in delivering your package.
5. Cancelling and returning a product
5.1. Bespoke items that have been personalised or modified to your specifications, such as replacement parts, decoration, colour, engravings, or any custom-made parts are exempt from the right to cancel. Products ordered by businesses that are exempt from the Distance Selling Regulations are equally exempt from the right to cancel, except if the products are faulty or misdescribed.
5.2. You can cancel your order at any time within 14 days after the day of delivery. To cancel, please e-mail us at info@satoriwatches.com. Cancellations by phone will not be accepted.
5.3. If possible, please state the reason for cancellation, so we can improve our service in the future.
5.4. When cancelling, the products must be returned within 5 working days of the cancellation, complete with the original, sealed packaging and all accessories. We will provide a complete address to return the package and, when possible, we will send a return label. Please make sure it is well-packed to avoid carrier damages.
5.5. Worn or damaged products cannot be returned, except if they are faulty. If worn or damaged under your responsibility, we reserve the right not to accept the return, or to charge you for the reduction in value.
5.6. We will refund your payment within 60 days, deducting any cost incurred under this contract and a minimum of 4% over the amount paid as Shopify and Bank fees are not refundable.
6. Warranty
6.1. In addition to your consumer’s rights, our watches have a manufacturer’s warranty against material and workmanship defects for a period of 24 months (or 36 when stated) from the date of purchase. This warranty is indexed to your SATORI watch and is transferable if you sell or gift the watch. This warranty does not cover defects caused by improper use, or normal wear of straps, bracelets and buckles.
6.2. If our watch is opened or subjected to any repair work undertaken by an individual not appointed by us, the warranty will be void.
6.3. Please email us if you find any problem with the watch or the accessories. We will help solve the problem accordingly. If not bespoke, the solution might be an exchange, but we will need the original returned before shipping the replacement.
6.4. Returning a watch or accessories to SATORI is your responsibility. Nevertheless, and in the first three months, we will provide a return label or refund sensible shipping costs after inspection and if we realise it, is our fault. If the products are not faulty, we will return them to you. In this situation, you will need to accept our shipping costs before we ship the watch back to you.
6.5. If your item is no longer available, you are entitled to a similar product. If it is impossible to find a replacement, you are entitled to a refund.
7. Liability
7.1. The products sold on SATORI’s website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
8. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
8.1. Orders may not be cancelled, except with our mutual agreement and having been confirmed in writing by a director of our company. We reserve the right to make cancellation and/or restocking charges.
8.2. Claims for missing or damaged items must be made within 2 days of delivery.
SATORI WATCHES – TERMS OF PRE-ORDER
1. THESE TERMS
1.1 WHAT THESE TERMS COVER.
These are the terms and conditions on which we supply pre-ordered products to you.
2. PROVIDING THE PRODUCTS
2.1. AVAILABILITY & DELIVERY DATES
Pre-orders are made available on selected product lines throughout the year. When pre-ordering an item we will display the expected date of delivery (the date we expect satori watches to receive the item) on the Product Page as well as on the Order confirmation. This date is not a guaranteed date of receipt by SATORI WATCHES and is subject to change without notice. We will endeavour to inform you of any delays to this date by email.
2.2. WHEN WE WILL PROVIDE THE PRODUCTS.
Once the product is received by Satori Watches we will process the stock (normally within the time frame given) and despatch to you based upon the shipping option you selected at checkout (which is confirmed on your initial order confirmation).
3. PRICE AND PAYMENT
3.1 WHEN YOU MUST PAY AND HOW YOU MUST PAY.
3.1.1 For all pre-orders we take payment on the day of receipt of your order.
4. HOW TO END THE CONTRACT WITH US
TELL US YOU WANT TO END THE CONTRACT.
To end the contract with us, please email us at info@satoriwatches.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
4.1 CANCELLING YOUR PRE-ORDER
You can cancel the pre-order at any point up until the time when the pre-order period ends.
4.2 RETURNING YOUR PRE-ORDER
Once the item has been sent to your specified delivery address you can return the item for a full refund of the product value within 14 days
4.3 WHEN YOUR REFUND WILL BE MADE.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you.
PRIVACY POLICY
This Privacy Policy describes how satoriwatches.com collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies.
Disclosure for a business purpose: shared with our processor Shopify.
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify, DHL or Royal Mail.
Customer support information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify, DHL or Royal Mail.
Minors
The Site is not intended for individuals under the age of 18 y/o. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
